Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Due to the current Coronavirus outbreak, the practice is currently closed to all non-essential and routine treatments.
As this is an ever-changing situation, please follow us on Facebook for updates on when we hope to reopen.
This is a difficult time for everyone. We are sorry for any inconvenience that this may cause, but we need to look after our staff and patients alike, so appreciate everyone’s co-operation during this time. We urge everyone to stay at home, take care of each other, and we will see you on the other side.
For more information, please visit https://www.halesowendental.co.uk/practice-announcement-on-covid-19/
Please take care and thank you for your co-operation.